Scoop ReprintSource wants to make sure every customer receives the products and services they are looking for and need. In order to make your experience with us a quick and easy one, here are some answers to our most often asked questions. If your question is not answered here please feel free to contact one of our Reprint Specialists and they will gladly answer it for you.

Q: What is a FameFrame?
A: A FameFrame is a unique wall display custom-designed to meet your marketing needs. From publications, certificates, and other important memorabilia, we create a beautiful wood plaques. Our plaques are made from quality hard pressed wood with color trims and a finish of your choice.

Q: How do I get a price quote and place an order for my FameFrame?
A: We price our FameFrames according to the size of the product. You may contact our FameFrame department at (800) 767-3263 or e-mail a request for a complimentary layout and quote. Once you have received the layout and quote you may order by completing the approval form and faxing it to (949) 453-4690.

Q: Do you use the original newspaper or magazine article?
A: We can use the original newspaper or magazine article to reformat the columns, but without reflowing or altering the text. All newsprint pieces & some magazine pieces are transferred to film paper to prevent article yellowing & to create a better looking piece to display. A wall plaque of a customized reprint makes for a wonderful display. Check with one of our experienced staff members to create your perfect FameFrame.

Q: What wood plaque finishes are available?
A: Each wood plaque is laminated with a high-gloss or matte finish depending on your personal taste. The high-gloss option is a very shiny & smooth finish, where as the matte finish is available to those who want to minimize the possible glare when displaying.

Q: What are my color options?
A: For plaque color options please see our background and trim colors on the product page.

Q: Do I need to send in the publication?
A: In some cases we can order back issues for you if we do not carry them. Please contact us for publication availability and back issue ordering information.

Q: How long will my FameFrame be in production?
A: Once we have obtained the publication, production time is approximately 2-3 weeks depending on the type of order and materials used. Please let us know if you need your plaque by a specific date. We offer a rush production of approximately seven business days for a 15% fee.

Q: What are my payment options?
A: You may pay by check, VISA, Mastercard or American Express. We ask that you include a credit card number to secure your FameFrame order but if you prefer to pay by check we will invoice you when the product is shipped.

Q: What doesn't Scoop ReprintSource offer?
A: As much as we would like to be a resource for all inquiries to our site, unfortunately Scoop is unable to traffic the following:

    Subscriptions
    Single publication copy/back issues
    Single article copy requests
    Change of Address/cancellations

Even though we work directly with publications, we are not authorized to grant editorial permissions. For assistance, please contact the publication directly. Their numbers can usually be found in the employee listing that is located in the front or back of the publication.

If you need additional assistance, please feel free to contact us.

 

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